International Linguistics Research

Communication Skills in Handling Hoteliers' Grievances

Fri, 11 Jan 2019 12:06:55 +0800

Communication skills in handling hoteliers’ grievances have been a great concern in hospitality industry. Hence, this descriptive research was conducted to assess the extent of communication skills of the respondents in handling grievances relative to commissive, declarative, expressive, and representative. It determined the demographic profile of the respondents in terms of age, gender, civil status, status of employment, position, and role of committee on grievances. It also determined if there was a significant difference on the respondents’ assessment of communication skills handling hoteliers’ grievances when grouped according to their profile. It was conducted to provide input to have effective communication skills in handling grievances. The researchers used descriptive research method in order to assess the communication skills in handling hoteliers’ grievances. There were no sampling techniques used in the study. The researchers limited their respondents to fifteen hoteliers and members of grievance committee. The survey questionnaire served as data gathering tool while frequency, weighted mean, and ANOVA were used to test the communication skills in handling grievances. The researchers found out that majority of the grievance committee members in the selected hotel establishments were in the age of 24-38, male, married employee with a regular permanent job. The study found out that there was no significant difference on the assessment of the respondents when they were grouped according to their profile. It further revealed communication skills of members in handling hoteliers’ grievances was highly observed. Based on the findings, the researchers proposed a course of action as input for effective communication skills in handling grievances.

The Union of Positive and Negative Polarities in the Tale of Love and Madness

Romel M. Aceron — Sat, 26 Jan 2019 00:00:00 +0800

This paper is an attempt at objectively and critically examining the value of stylistics in literary understanding and interpretation. Literary text is language with its form, purpose, and meaning. In addition, this set of standards in literary text varies according to style. So, stylistics in literature, as another category of linguistics, has been the center of this analysis to solely determine the place of interpretation of literary texts. This literary text analysis is anchored on stylistics and objective criticism to determine, understand and interpret the relevance of the text with regard to its form, purpose, meaning, and style. This attempt is a text-based analysis which examines the literary features of the poem “The Tale of Love and Madness”.

English Reading Anxiety in Relation to the Oral Reading Fluency of Grade 11 Students

Jane Charity Estrada-Madronero — Sat, 30 Mar 2019 00:00:00 +0800

Reading is an essential skill that students need to develop. However, readers may experience anxiety in reading materials in English. This study determined the level of English reading anxiety in relation to the oral reading fluency of the 163 Grade 11 students of Ozamiz City National High School, Ozamiz City. A descriptive-correlational design was used in the study. Adopted English Reading Anxiety Questionnaire and a Multidimensional Fluency Scale for Oral Reading Fluency were used in gathering the data. Mean, Standard Deviation, and Regression Analysis were the statistical tools used in analyzing the data gathered. Results revealed that the level of English reading anxiety of the respondents was high, and their level of oral reading fluency was instructional. There was a highly significant relationship between the English reading anxiety and the oral reading fluency of the students. Anxiety affects how well students read materials in English.

Artistic Originality of Children's Poetry of Dzhaminat Kerimova

Sat, 30 Mar 2019 00:00:00 +0800

In this article, the poems of the famous modern Kumyk poet Dzhaminat Kerimova for children of preschool and school age are analyzed. The artistic originality of poetic texts is considered, their comparative analysis is given. There are a thematic range, figurative system and poetics of the works in the focus of attention. In the course of the study, we have found that the works of children's lyrics of Dzh. Kerimova are various in the themes and intonation. The deep penetration into the wonderful world of the childhood and transfer in poetic texts of a live children's view of surrounding reality are observed. The author’s poems are original, full of national color. It is established that the lyrical expressions are profound, edification is reflected.