https://j.ideasspread.org/index.php/ilr <p>International Linguistics Research (ILR) is an international, double-blind peer-reviewed, open-access journal published by <span lang="EN-US">IDEAS SPREAD INC</span>. The journal encourages submission in but not limited to subjects of linguistics, including theoretical linguistics, descriptive linguistics and applied linguistics. In addition to the broad area of language research, the creative approaches to language learning and teaching are also involved, leading linguistics to a higher level of cognitive development. The linguistic research contributes to cooperation of people groups throughout the world. Abundant and professional resources of linguistics are needed to meet a wide and infinitely varied range of communicative goals. From this perspective, the journal aims to improve the communicative power of the language and consolidate the national language communicative tool available to speakers. International Linguistics Research (ILR) also provides the opportunities for sharing the resources among members of the academic community. <br>The journal is published in both print and online versions. The online version is free access and download.</p> en-US <p>Copyright for this article is retained by the author(s), with first publication rights granted to the journal.<br>This is an open-access article distributed under the terms and conditions of the Creative Commons Attribution license (http://creativecommons.org/licenses/by/4.0/).</p> ilr@ideasspread.org (Sarah Lane) service@ideasspread.org (Technical Support) Fri, 11 Jan 2019 11:55:52 +0800 OJS 3.1.0.0 http://blogs.law.harvard.edu/tech/rss 60 https://j.ideasspread.org/index.php/ilr/article/view/236 <p>Communication skills in handling hoteliers’ grievances have been a great concern in hospitality industry. Hence, this descriptive research was conducted to assess the extent of communication skills of the respondents in handling grievances relative to commissive, declarative, expressive, and representative. It determined the demographic profile of the respondents in terms of age, gender, civil status, status of employment, position, and role of committee on grievances. It also determined if there was a significant difference on the respondents’ assessment of communication skills handling hoteliers’ grievances when grouped according to their profile. It was conducted to provide input to have effective communication skills in handling grievances. The researchers used descriptive research method in order to assess the communication skills in handling hoteliers’ grievances. There were no sampling techniques used in the study. The researchers limited their respondents to fifteen hoteliers and members of grievance committee. The survey questionnaire served as data gathering tool while frequency, weighted mean, and ANOVA were used to test the communication skills in handling grievances. The researchers found out that majority of the grievance committee members in the selected hotel establishments were in the age of 24-38, male, married employee with a regular permanent job. The study found out that there was no significant difference on the assessment of the respondents when they were grouped according to their profile. It further revealed communication skills of members in handling hoteliers’ grievances was highly observed. Based on the findings, the researchers proposed a course of action as input for effective communication skills in handling grievances.</p> Ronel M. Sapungan, Romel M. Aceron, Lucina S. Lat, Gea Micquelle M. Angeles, Jonil G. Gaspacho, Maica Angela P. Legion ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 https://j.ideasspread.org/index.php/ilr/article/view/236 Fri, 11 Jan 2019 12:06:55 +0800 https://j.ideasspread.org/index.php/ilr/article/view/243 <p>This paper is an attempt at objectively and critically examining the value of stylistics in literary understanding and interpretation. Literary text is language with its form, purpose, and meaning. In addition, this set of standards in literary text varies according to style. So, stylistics in literature, as another category of linguistics, has been the center of this analysis to solely determine the place of interpretation of literary texts. This literary text analysis is anchored on stylistics and objective criticism to determine, understand and interpret the relevance of the text with regard to its form, purpose, meaning, and style. This attempt is a text-based analysis which examines the literary features of the poem “The Tale of Love and Madness”.</p> Romel M. Aceron ##submission.copyrightStatement## http://creativecommons.org/licenses/by/4.0 https://j.ideasspread.org/index.php/ilr/article/view/243 Sat, 26 Jan 2019 00:00:00 +0800